Dear Guest,

Due to the COVID-19 pandemic most of our services changed or have been limited. Please refer to the Staff members at the Reception.

Your Hotel Serivices

It is our pleasure to welcome you to the Mercure Budapest City Center Hotel. We will do our best to make your stay pleasant and unforgettable. You will duly find all necessary information about our services in this booklet. In case of any further requests, our Colleagues at the Reception are at your disposal at any time, day or night.

Reception

CONCIERGE SERVICES

Please call the Reception in any of the following cases, we are more than happy to help: messages, sightseeing tours, ticket booking, programs, rent a car, rent a bike, transfer service, taxi booking, currency exchange, medical services, pharmacy, IT support.

CHECK-IN

The room can be occupied from 15:00. In case of an earlier arrival, luggage can be stored in the hotel’s luggage room.

EXPRESS CHECK-IN / CHECK-OUT

Check-in online 48h before you arrival. Our team will have carefully prepared for your arrival and your room key will be ready! Fast check-out; return your key without having to wait: Your check-out is complete. Your invoice will be sent by e-mail after departure. For detailed information please contact our colleagues at reception.

DEPARTURE, LUGGAGE ROOM, PORTERAGE

Individual guests may use rooms until noon on the day of departure; groups may have access to their rooms until 10 am on the day of departure. We offer luggage room all day long, porterage upon request. The hotel does not take responsibility for not properly closed luggage.

OTHER SERVICES AVAILABLE AT THE RECEPTION

daily change of bed linen upon request / throw rug upon request / daily change of towels upon request / extra pillow upon request / bathrobe, slippers, sewing kit / anti-slip bath math, chair in the bathroom, hairdryer (deposit) / toothbrush, comb, razor, cotton buds, body lotion, shower cap / cot, extra bed / childcare tools / fax and photocopy (payable) / envelope
umbrella (deposit requested) / adapter (deposit requested) / mediaton: babysitter and interpreter (payable)

Restaurant

BREAKFAST

The Panorama Restaurant on floor „C” offers a rich, delicious and healthy buffet breakfast, plus an exquisite view of Váci utca.

Opening hours:
Weekdays: 6:30 am – 10 am
Weekends and public holidays: 7 am – 11 am

Should you wish to have breakfast in your room, hang up “breakfast order form” outside your door until midnight.

BAR

It is located downstairs in the lobby.
Opening hours: 10:00 – 22:00

RESTAURANT

WineStone Restaurant is located on the ground floor. We offer international and Hungarian dishes, even balanced and healthy food.

Opening hours:
Every day 12:00 – 22:00

ROOM SERVICE

We are more than happy to serve our tasty dishes in your room between 6:30 and 22:00. Please click the button below to check our menu. Dishes marked with „24h” in the Menu are available during nighttime.

Room

NON-SMOKING ROOM

All the guest-rooms are non-smoking. Smoking is allowed only on the terrace and next to the main entrance at the designated smoking areas. As we care of the convenience of the next guests staying in our hotel, in case of disrespect we will take the right to charge 150 Euros cleaning fee. Thank you for not smoking!

SAFEBOX

All rooms are equipped with safe deposit boxes free of charge, which can be operated with a personalized secure code. The hotel is not responsible for valuables left in your room. A safe is at your disposal in your room and also at the Reception.

INTERNET

Free WiFi system is available in the hotel rooms and in all public areas. Computer in the Lobby can be used also free of charge.

How to connect?
1. Choose network: MERCURE
2. Enter your email address
3. Accept Terms & Conditions
4. Connect

AIR CONDITIONING

In the summer you can control the temperature with individual thermostats During the heating season temperature can be set with the thermostat on the radiator.

LAUNDRY AND DRY CLEANING

The service is available at your disposal from Monday to Saturday, except holidays. You will get back your laundry on the same day until 6 pm if you hand it over until 9 am. Please call Reception and please use the laundry bag and fill out the online form here:

ROOM CLEANING

Every day from 08:00 to 16:00. If the “Do not Disturb” sign is placed outside the door, our colleagues will not disturb you. You can indicate your separate cleaning request by placing the “Clean me” sign.

MINIBAR

For a fee, you can use the minibar in the room. The minibar is empty by default and you can request a fill up by the Reception. The content of the minibar is monitored and replaced by the housekeepers once daily. The pricelist can be found here on the website. Please inform the reception about your last day minibar consumption upon check-out. For our guests 1 bottle of non-carbonated mineral water is available in the room on the table free of charge.

SHOEHORN

You can find in the small cabinet.

KEY CARD

You can open the hotel room door with a room card what you get at the reception upon check in. Please place the card in the plastic box on the inside wall next to the room door to switch on the room electricity. Please, when you leave the room, remove your card from the plastic box. The card is valid until 12.00 on the day of departure.

BLANKETS

All hotel rooms have a wardrobe with extra blankets. On request, call the front desk!

TV

Click the button below for the list of TV channels:

WAKE UP CALL

Can be requested by phone, please dial the clock icon on the room telephone.

Other services

MEETING ROOMS

Our hotel offers a Board Room equipped with the most up-to-date facilities and 4 air conditioned meeting rooms with natural light. The following services are available for the events: TV, telephone, fax, photocopier, printer, computer, wired and wireless Internet access, projector, microphone and flip chart. For further information please contact our Colleagues at the Reception.

IRONING ROOM

Our ironing room is available on the 6th floor, room 644. Access and electricity are ensured with your keycard.

SHOE SHINE MACHINES

Shoe cleaning equipment is available 24 hours for our guests on every guest room floor.

PARKING

Our hotel provides payable, not guarded parking spaces.

NON-SMOKING HOTEL

Smoking is prohibited throughout the hotel as required by law. Designated smoking area is located in front of the main entrance. In case of violation of this rule, a penalty of € 150 will be payable in addition to the penalty that may be incurred.

PRIVILÈGE SERVICE

Try and enjoy the advantages of our upgraded facilities. Privilege rooms offer you a wide range of extra services such as: 10% discount on services (breakfast, bar consumption, laundry service, garage, minibar consumption, phone calls), Nespresso coffee machine, bathrobe, slippers, full range of amenities, late checkout until 4 pm (upon availability), Privilege Lounge access.

PRIVILÈGE LOUNGE

We have a specially designed Privilege Lounge on the ”F” level available for our guests staying in Privilege rooms or Suites. It is open every day between 7:00 and 17:00. Access is ensured with your keycard. You can enjoy the following services:

  • Tea and coffee making facilities, soft drinks, fresh fruits during the opening hours
  • „Happy snack hours” every day from 15:00 to 17:00
  • Free access to computer/Internet and printing facilities
  • Privilege Lounge is the perfect place to arrange your business activities in pleased surroundings and relax after a long day.

ACCESSIBILITY FOR DISABLED GUESTS

Our hotel is accessible by wheelchair. In the lobby a disabled toilet is available. The hotel has four disabled rooms.

CHILDCARE TOOLS, SERVICES

Depending on our capacity, we can provide the following facilities: high chair in the restaurant, baby cot, baby bedding, baby bottle warmer, baby dinner set, baby toilet reducer, baby chamber.

SECURITY SYSTEM

Our hotel has a video surveillance and recording system. Security services are available from 22:00 to 8:00 in the case of personal and property protection.

SHIPPING AND COURIER DELIVERY SERVICES

Our colleagues at the reception are ready to assist you.

HEALTH

In case of medical problems, you can ask for medical help at the reception. Thermometer and sticking plaster can also be requested at the reception.

ELECTRICAL CONNECTION

220V / 50Hz alternating voltage (AC) is available everywhere in the building. An adapter for other voltages can be requested at the reception. It is FORBIDDEN to operate cooking devices in the Rooms.”

LOST AND FOUND

Ask about the items lost / found in our hotel at the reception!

FITNESS ROOM

It’s on the ground floor. It can be reached by a separate elevator located in front of the rooms: 124-724, 017 and 027. Opening Hours 7:00am-21:00pm The room key opens the door. The Rules of the Fitness usage are located inside.

PAYMENT METHODS

In our hotel you can pay with cash (HUF, EUR), bank and credit card (VISA, AMEX, Maestro, Eurocard / MasterCard, JCB, Diners).

MASSAGE

Located in the Fitness area on the ground floor but it is possible to order it in the room For reservation, schedule and pricelist please turn to the Reception. 90 minutes pre-booking time required.

PETS

Our hotel accepts pets for extra charge, please contact the reception about the fees.

MAINTENANCE

If you have any equipment that is in need of repair, damaged, inoperable or inadequate, please contact the reception desk.

LAPTOP

Upon request. Please contact the reception for more information.

LIFTS

There are four elevators in the hotel. Please do not use elevators in an emergency or in case of fire!

READING ROOM

For a separated reading room please turn to the reception.

COMPLAINTS, COMMENTS

If you have a complaint about anything during your stay, please contact us at the reception.

NEWSPAPERS

Read international news using our computers in the Internet corner of the lobby. Newspapers and magazines are also available in the lobby area.

Telephone manual

IN-HOUSE CALLS

Room to room calls: 1 + room number

The services provided in the hotel can be reached with the help of the following call buttons:

RECEPTION
RESTAURANT
HOUSEKEEPING
BREAKFAST
BELL BOY
ROOM SERVICE
WAKE-UP
CANCEL WAKE UP

EXTERNAL CALLS

Local call: 9 + phone number
Domestic call: 9 + 06 + city code + phone number
International call: 9 + 00 + country code + phone number

EMERGENCY NUMBERS

Ambulance: 104
Fire service: 105
Police: 107
SOS: 112

COUNTRY CODE CHARGE
HUF / min
A 43 440
CH 41 550
CZ 420 550
D 49 550
E 34 550
F 33 550
HR 385 440
IL 972 770
NL 31 550
RO 40 440
RU 7 770
SK 421 440
UK 440 550
US 1 550
HU mobile 36 770 – 880

Regarding countries not listed, please turn to the Reception. Phone calls will be automatically charged to your hotel bill. Should you require any help, please contact the Reception.

Using a phone card we charge 110 HUF connection fee per call.

Mercure

Budapest City Center